How to Fix Android.Process.Media Keeps Stopping

Recently, I’m getting surprised when switching to the public beta of Android 12 on my OnePlus 9 Pro, and suddenly after that, I got an error message that says “ has stopped”. Well, that is truly annoying as I didn’t expect this error on my OnePlus device. After that, whenever I tried to run any of my system apps, it pop-ups an error message and the keeps stopping. But, after researching and I found some fixes for this error, and guess what? Now, I’m successfully able to get rid of this annoying issue.

Anyway, today I thought that maybe I’m not the only one who recently suffers from this. So, that’s why I’ve compiled all the fixes that I’ve tried to fix this issue in this single troubleshooting guide. So, now, if you are also feeling anxious due to this error, you can try the fixes mentioned below.

How to Fix Android.Process.Media Keeps Stopping

How to Fix Android.Process.Media Keeps Stopping

There are a bunch of reasons and fixes available to fix this error. Also, I mentioned all those here in this article. So, make sure to perform them step by step and let me know which one works for you in the comment section. Now, let’s dive into the fixes:

#1 Fix: Reboot Your Smartphone

I know you may already reboot your device. But try this one more time, but this time do not simply tap on reboot. Yes, you can the first shutdown your mobile and wait for about 15-20 seconds and then booted it up. Wait until it gets the boot. Then, check if now the keeps stopping errors get resolved or not.

However, if you find no improvement on your device and still getting the error, don’t get bothered because, as we already mentioned, there are many reasons behind this error. So, you just keep following the steps sequence-wise.

#2 Fix: Reset the App Preferences

Check if there is any third-party application present on your smartphone that overrides or conflicts with other system applications. If that’s the scenario, you must try to reset your app preference. In my case, Truecaller will be the main culprit. So, now check out the steps to reset your app preferences:

  • First of all, you require to hover over to the Settings app of your smartphone.
  • Then, select the Apps option.
  • Now, access the More settings option by click on the three-dot icon located at the top-right corner of the screen.
  • Finally, you just have to hit the Reset app preferences option.

Now, you can simply take your smartphone and check if the keeps stopping errors get resolved or not. If not, then hover to the next fix.

#3 Fix: Delete the Cache and Data of the Contacts App

In most cases, users reported that the Contact app might cause this error which resulting, you face the keeps stopping. Meanwhile, if you don’t know how to delete the cache and data of the contact app, follow the steps mentioned below:

  • Firstly, launch the Settings app.
  • Now, click on the Application Manager or Apps depending upon your device model.
  • After that, locate the Contacts application and click on it. Then, hit the Storage button.
  • That’s it. Now, choose the Clear Data and Clear Cache. This will erase all your cache memory and data of the Contact app.

#4 Fix: Erase Cache and Data of Google Framework and Google Play

If you have recently updated your mobile OS, then there’s a chance that your Google Framework and Google Play files may get corrupted. So, here is the procedure to clear the cache and data of Google Framework and Google Play:

  • Firstly, hover to the Settings app on your Android smartphone. Then, click on the Applications followed by Manage Applications.
  • Now, from the list, locate the Google Services Framework. Then tap on it, and in the next windows, select the clear cache and data option.
  • After that, locate Google Play and select the clear cache and data option. Once done, reboot your Android smartphone and check if the issue gets resolved or not.

#5 Fix: Disabling the Media Storage

Disabling the media storage is also another best option to fix the issue. So, here are the steps you require to follow in order to disable the media storage:

  • Firstly, hover to the Settings app on your Android smartphone. Then, click on the Applications followed by Manage Applications.
  • Now, locate and toggle the button located in front of the Show System
  • After that, you require to locate or search the Media Storage app and click on it.
  • Then, hit the Disable button to disable.

#6 Fix: Check Google Sync & Media Storage Settings

This is the best fix that you have, but make sure to make a store point for your pictures. Once you did it, follow the steps mentioned below:

  • First of all, you can try disabling the Google Synchronization. To do so, follow the path:
SettingsAccounts and Personal< Google Sync< Now, uncheck all the boxes available there.
  • Now, you can simply stop and remove all the Media Storage related data. To do this, follow the path:
Settings< Apps< All Apps< Media Storage< Clear data< Disable
  • After that, you must disable and delete your Download Manager’s data using the same path as mentioned above. Once done, reboot your smartphone, and now you will see that the keeps stopping errors get fixed.

Also Read: How to Fix Google Play Services Keeps Stopping

#7 Fix: Factory Reset Your Device

None of those, as mentioned earlier methods work for you? Don’t worry! Try factory resetting your smartphone once. Make sure to backup all your essential data as this process will erase all your data, including your internal storage data. So, create a backup of your files is the foremost thing.

Once done, hover to your About Phone section located inside the Settings app. Then, select the Factory Reset option. Now, wait until the process gets finished. Once it is done, you’ll see that the error message will not pop-ups anymore.  

So, that’s how you can fix the keeps stopping the issue. We hope you are now able to fix the problem after reading the guide carefully. Meanwhile, in case if you are still getting the same issue, contact the support team and ask for help. Also, you can tell us your problem. Our team will surely catch you and help you as far as possible.


Marcos Hamilton
  • Marcos Hamilton
  • Macros is a techno freak who loves new gadgets and always keen to know about the latest games and everything happening in and around the technology world. He has a massive interest in Android and streaming devices.

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